Privacy & Refund Policy

Effective Date: 26/06/2025
Company: Space Nachos Company Limited
Contact: infospacenachos@gmail.com | Official LINE

🔐 1. Personal Data Collection

  • Name, email address, phone number
  • Shipping address
  • Payment method (securely processed — no card details stored)
  • Order history
  • IP address & cookies for analytics

💡 2. How We Use Your Data

  • To process and deliver your order
  • To provide customer support
  • To improve your shopping experience
  • To send marketing (only with your consent)

We do not sell or share your personal data without your permission.

⚖️ 3. Legal Basis (PDPA)

  • Purchase contract (order fulfillment)
  • Your consent (for marketing)
  • Legitimate interest (site security and analytics)

🍪 4. Cookies

Our site uses cookies to improve performance and personalize your experience. You may control cookies via your browser settings.

📦 5. Data Sharing

  • Shipping and logistics partners
  • Payment gateways (e.g., Shopify Payments, PromptPay, etc.)
  • Site service providers (e.g., analytics and hosting)

🔒 6. Data Security

We use SSL encryption, secure servers, and internal safeguards to protect your personal information.

👤 7. Your Rights Under PDPA

  • Access or correct your personal data
  • Withdraw consent for marketing
  • Request deletion or restrict data use

Email us at infospacenachos@gmail.com or contact us on our official LINE account.

🔁 Refund & Return Policy

🥡 Perishable Food Items

We do not accept returns for food products unless:

  • The product is damaged on arrival
  • You received the wrong item
  • The item is spoiled or expired at delivery

Refund requests must be submitted within 24 hours of delivery, with photo proof and your order number.

❌ No Refunds Will Be Given For:

  • Change of mind
  • Opened or partially eaten products
  • Delivery delays from couriers (unless extreme)

📩 How to Request a Refund

Send your request to infospacenachos@gmail.com or message us on LINE.
Please include:

  • Your full name
  • Order number
  • Description of the issue
  • Clear photos of the problem

Approved refunds will be issued within 5–7 business days via your original payment method or store credit.

📜 Legal Compliance

This policy follows Thailand’s Personal Data Protection Act B.E. 2562 (PDPA) and Consumer Protection Act B.E. 2522. We reserve the right to update this policy without prior notice.